Microsoft Dynamics 365 CRM is a full-service CRM with several noteworthy features that can assist businesses in streamlining operations. Let's look at some Dynamics 365 CRM services that can help transform business operations.

Enterprise-wide data integration

Businesses use different applications for sales, marketing, customer service, field service, etc. Sometimes these applications are incompatible, and even when they are, making these different applications work together can take time and effort.

It may lead to the formation of data silos. As we all know, in this modern digitized age, data is king, and it is critical that your company can capture, monitor, analyze, and control data.

In Dynamics 365 CRM, a company has modules for the abovementioned departments, ensuring data flows smoothly and effortlessly across departments. This information is available on a single cohesive platform, making it easily accessible.

Security and Upkeep

Microsoft Dynamics 365 CRM has industry-leading security and access controls, and Microsoft's security team is in charge of the platform's security. In the case of the on-cloud version, the Microsoft team is in charge of the CRM data's security and upkeep.

Furthermore, the updates are automatic and take place in the background. They release two annual updates and notify users before the update schedule, ensuring the process is simple and painless.

AI-Enabled Platform

Microsoft Dynamics 365 CRM uses AI to give users actionable insights at various stages. It assists the sales team in reducing sales cycle duration, increasing seller empathy by providing conversational intelligence insights, creating a priority-based sales funnel, receiving proactive suggestions about the following steps to strengthen customer relationships, and so on.

Certain sales and marketing processes can also be automated to increase employee productivity. It enables them to interact with customers in real time, personalize their experiences with AI-powered insights, and establish strong customer relationships across multiple touch points.

On-Premise and Cloud Deployment Options

Due to regulations, businesses with access to sensitive data may be required to store this data on-premise; Microsoft 365 CRM can be deployed on-premise. Companies that do not have similar constraints and are comfortable with cloud-based deployment can choose the on-cloud version of the CRM. Both of these CRMs are simple to set up and use.

Many well-known Microsoft Partners, such as Direction Software, can assist you in successfully deploying CRM and providing support based on your specific business needs.

Scalable and Affordable Solution

Microsoft Dynamics 365 CRM is licensed on a per-user basis. The solution can be scaled up or down depending on the number of users, and the company can alter the number of users and pay-per-view. It ensures you spend based on your business's usage, providing a customizable, cost-effective solution.

Wrapping Up

Microsoft Dynamics 365 CRM offers numerous benefits to businesses of all sizes and industries. You can schedule a call with Microsoft-certified experts at Online24x7 to evaluate Microsoft Dynamics 365 CRM services for your business.